Privacy Policy
Courtside is committed to protecting the privacy of the players and venue owners who use our platform. This policy explains what information we collect, how we use it, and the choices you have.
Last updated 18 June 2026
Information we collect
When you create an account or make a booking, we may collect:
- Account information you provide — your name, email address, and phone number.
- Booking details — the venues and courts you book, along with the dates, times, and prices of those bookings, and any identification number you provide where a venue requires it.
- Payment information needed to process your booking. Card and payment details are collected and processed directly by our payment provider, PayHere — Courtside does not see or store your full card number.
- Technical information collected automatically, such as your IP address, browser and device type, and how you interact with the site, gathered using cookies and similar technologies.
How we use your information
- To create and manage your account and authenticate you when you sign in.
- To process, confirm, and manage your court bookings and payments.
- To share the booking details a venue needs in order to honour your reservation.
- To communicate with you about your bookings and respond to support requests.
- To detect, prevent, and address fraud, abuse, and technical issues.
- To improve the reliability, features, and usability of Courtside.
How we share information
We do not sell your personal information. We share it only as needed to run the service:
- Venues you book with receive the booking details required to prepare for and honour your reservation.
- Service providers who operate parts of our platform — including PayHere for payments and our hosting and database provider for storing your account and booking data — process information on our behalf under appropriate confidentiality obligations.
- Legal authorities, where we are required to disclose information by law or in response to a valid legal request.
Data security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings, but some features — such as staying logged in — may not work properly without them.
Your choices
You can review and update your account and profile information at any time while signed in. To request access to, correction of, or deletion of your personal information, contact us using the details below.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date above. We encourage you to review this page periodically.
Contact us
For any question or request regarding your personal information, contact us at praveen@coderemlabs.com. See also our Terms & Conditions and Refund & Cancellation Policy.